Women Impact Tech

Specialty Solutions Architect - Managed Cloud Services (MCS)

    Austin, TX

Full Time

Job Description

2nd Watch has an opening for a Specialty Solution Architect to join our team! As a Specialty Solution Architect, you have the opportunity to challenge the status quo, by aiding the growth and defining the future of Managed Services and IT Operations for Enterprise Organizations. Cloud has driven organizational change and it continues at a rapid pace, but Cloud Operations Management has been slow to evolve. This is your opportunity to be at the forefront of defining the next chapter of Cloud management and operations spanning traditional Enterprise workloads and Cloud Native deployment patterns.

As Specialty Solution Architect – Managed Cloud Services, you will:

  • Assist Sales, Account Managers, Business Development Managers, Generalist Solutions Architects and Service Delivery Managers in pre-sales activities as the Subject Matter Expert for delivering Managed Services
  • Be intimately familiar with the processes, steps and the methods, 2nd Watch undertakes when performing Service Delivery to a client’s environment
  • Conduct Pre-Sales workshops with prospective clients to gather support requirements and assist in delivering proposals, Statements of Work (SOWs) with High Level Designs (HLD’s)
  • Ability to assist Generalist Solutions Architects with the completion of Request for Proposals (RFPs)
  • Conduct Well Architected Reviews (W.A.R.) for existing and prospective clients during pre-sales engagements.
  • Proactively identify opportunities during the pre-sales engagement process and be comfortable with articulating (internally and externally) best practice recommendations for process improvement
  • Work with Managed Services Leadership and the platform team to identify opportunities to deliver a consistent quality of service for solutions through automation wherever possible.
  • Maintain technical knowledge of products, services, features, functionality, and interoperability of services introduced to CSP products
  • Continuously develop and conduct training for Solution Architects, Service Delivery Managers, Business Development Managers, and Account Managers on the evolution and enhancement of MCS offerings
  • Work with the Practice Director, Solutions Managers, and Marketing in the creation of collateral to support the sales process.  This includes contributing to developing sales presentations and development of qualifying questions
  • Collaborate with Practice Directors and Solutions Managers on opportunities to enhance the offering through providing client use cases and requests to make strategic recommendations for future solutions
  • Evangelize 2nd Watch Solutions and capabilities across the cloud computing community and social media platforms
  • Provide pricing guidance to the sales team ensuring solutions align with corporate margin and revenue targets
  • Work collaboratively with Cloud Service Providers, cloud engineers, solutions architects, account executives, Practice Directors and Cloud Enablement Delivery Team to create new, scalable and robust offerings

The successful candidate for this role will support existing and new prospects with the ability to understand the complexity of the delivery of services to clients.  They must understand large and complex services engagements in their area of expertise to include the appropriate methods and skills needed to solve business problems in the clients’ organizations. They identify new business opportunities, creatively participate in the development and sales of solutions, and assist the Account Executive, Business Development Managers, Generalist Solutions Architects, and Service Delivery Managers in winning the business.


  • Experience with end client service delivery through a Managed Services Provider (MSP)
  • Experience with solution development of MSP services
  • Experience with software and tools used by MSPs to support customer requirements
  • Experience with cloud computing/virtualization technologies
  • Working knowledge both traditional static (Enterprise) workload deployment patterns and Cloud Native deployment patterns
  • Solid conceptual understanding of Cloud Native operational models, including containerization, micro-services, Kubernetes, CI/CD pipelines, etc.
  • High level knowledge of security concepts and compliance frameworks (e.g. HIPAA, PCI, GDPR)
  • Knowledge of basic cloud architecture fundamentals, including NIST cloud service models
  • Demonstrated ability to learn new and complex technologies so that concepts can be communicated at all levels of the organization
  • Outstanding oral and written communication skills, problem solving and analytical skills
  • Ability to clearly communicate technical concepts to a non-technical audience
  • Experience evaluating, selecting and integrating 3rd party software and services
  • Knowledge of and demonstrated expertise in enterprise MSP offerings
  • Highly developed communication skills
  • Experience with agile software development methodologies and practices
  • Strong understanding of a Software Development Lifecycle Process and modern technologies that can be leveraged to accelerate the delivery process
  • Experience working on software requirements for interdependent suite of products strongly desired
  • Must possess excellent written and verbal skills and ability to create and confidently deliver PowerPoint presentations.
  • Must have current AWS Certified Solutions Architect – Professional; Google Professional Cloud Architect Certification; or Azure Solutions Architect Expert Certification at a minimum
  • BS/BA degree in Computer Engineering, Software Development preferred
  • 8+ years in Service Delivery, Cloud Solutions Architecture
  • Ability to articulate ITIL Service Delivery approach; ITIL Certification a plus

Additional Information

Benefits and Perks of working at 2nd Watch

Beyond an amazing, collaborative work environment, great people and inspiring, innovative work, we have some great benefits and perks:

  • Competitive salaries and all employees are bonus eligible
  • 401(k) with company stock plans to all employees
  • 100% paid medical, dental and vision coverage for all employees and up to 90% paid for family, along with other wellness and disability plans
  • Generous time off policy

2nd Watch is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. 2nd Watch does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.

Diversity Statement

We believe that an organization’s ability to reflect and respond to the rich diversity of our society profoundly impacts its ability to fulfill its mission and that diversity of thought and lived experiences fuels innovation and fosters sustainability.  Accordingly, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion, both in our own company and in partnership with our clients and the individuals we serve daily.

At 2nd Watch we celebrate diversity, and we are committed to creating an inclusive environment for all employees.  2nd Watch does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.

Meet 2nd Watch

Why 2nd Watch

2nd Watch is in growth mode, and we are looking for outcome driven, focused team members who want to win and have fun doing it! We are looking for the most technically forward-thinking, cloud-passionate employees in the world, and strive daily to align our core values with those that we hire.

2nd Watch has a unique company culture and working environment that live and breathe success and promote pushing the envelope every day in your respective role at the company. This is what drives our teams – a perpetual thirst for knowledge, and a desire to work with the best people and take on big challenges together.

About 2nd Watch

As a cloud native company, 2nd Watch has walked alongside our clients for over a decade helping them migrate to the cloud, accelerate application development, and deliver on their company’s strategic goals through the blend of technology and innovation that is at our core. Our services deliver cloud native capabilities through strategic consulting, modernization services, and specialized technology practices focused on maximizing the value of public cloud through:

·     Business Transformation

·     Cloud Advisory

·     Datacenter Migration, Infrastructure & Architecture

·     Application Modernization

·     Optimization

·     Data and Analytics Advisory

·     Data Management

·     Analytics

·     Data Science

·     Compliance, Security & Business Continuity

·     DevOps

·     Managed Cloud Services