Women Impact Tech

Solutions Architect

    New York City, CA

Full Time

About the role

In this role, you will work with the engineers and executives in DevOps, SRE and development teams across different customers to architect their observability processes and systems. You will not only advise the customer teams in their architecture and design of Chronosphere platform, but will act as a best practice advisor in their observability goals.

This position can be in Seattle, New York City, or Remote.

In this role you will

  • Interface with the customer's executive and leadership teams to understand the technical goals and business objectives related to their observability processes, design their Chronosphere implementation to best fit those requirements, and correlate the technical success criteria to the business requirements.
  • Work with the customer's technical teams to analyze and understand current monitoring, metrics and observability practices and processes, design and guide the implementation of the optimized Chronosphere setup for integration, scale and repeatability.
  • Document, share and get the necessary customer approvals for the detailed design and architecture.
  • Document and share the different learnings, customer processes and solutions with relevant internalChronosphere teams and contribute to the product design.
  • Build out internal reference architecture and design docs, and an advanced technical knowledge base.
  • Work closely with pre-sales and other post-sales teams to ensure that Chronosphere customers are successful and experience a high level of customer satisfaction with the solution.

You have

  • BA/BS degree in Computer Science or a relevant field
  • 5+ years of experience with DevOps, monitoring or related domains.
  • Direct hands-on experience with Docker, Kubernetes, AWS, GCP, Azure or other modern cloud native technologies and platforms
  • Good to have prior experience with monitoring or observability tools (New Relic, Datadog, Prometheus, Grafana, Splunk, etc)
  • Experience delivering custom solutions to customers of all sizes, whether internal or external .
  • You are a perpetual learner, detail-oriented and analytical, with excellent written and verbal communication skills.
  • Willingness to travel up to 25% if onsite customer engagement returns to normal.
  • If you have been an operator building devops and observability solutions with an enterprise without customer facing experience, you are welcome to apply.

Nice to have

  • Proficiency with the command line , basic UNIX troubleshooting skills
  • Prior experience at a SaaS vendor and in managing the entire customer life cycle including renewals.
  • Prior experience with monitoring or observability tools (New Relic, Datadog, Splunk, etc)

The team

Reporting to Joby Babu, Head of Customer Success

Others you will learn from and collaborate with:

  • Lead TAM
  • Customer Solutions Engineer
  • Technical Account Managers
  • Sales Engineering Manager
  • Customer Support
  • Product & Engineering teams

Our benefits

  • Health insurance coverage
  • Free lunches
  • Commuter Benefits
  • Unlimited Vacation time
  • Competitive Salary
  • Stock options

Chronosphere is an equal opportunity employer. You’re encouraged to apply even if your experience doesn’t line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at talent@chronosphere.io

Before clicking “Submit Application”. 
As a part of our Diversity, Equity, and Inclusion efforts and working against unconscious bias we ask that you please remove all identifying information from your resume before you upload it. While this is optional – Chronosphere is committed to DEI, understanding that it is a journey for us as a company, but one that starts with our hiring practices. 
Identifying information includes your name, photos, LinkedIn URL, email address, and more.

Meet Chronosphere

Chronosphere is the provider of the only observability platform that puts engineering organizations back in control by taming rampant data growth and cloud-native complexity, delivering increased business confidence. Teams at startups to well-known global brands in the Fortune 500 around the world trust Chronosphere to help them operate scalable, highly available and resilient applications.

Chronosphere is looking for trailblazers who are experts in their space and are passionate about creating meaningful solutions for engineers and digital businesses.

Chronosphere is a series C startup with more than $250M in funding and a $1B+ valuation. We’re a remote-first company, backed by Greylock, Lux Capital, General Atlantic, Addition and Founders Fund.