Women Impact Tech

Senior User Experience Designer

    Remote

Full Time
Remote

The Role

We are looking for a Senior Product Designer to join the Product Management team at Conversica. Strong candidates should possess a proven track record of delivery, working and influencing in a cross-functional context, and using data to drive decision-making. The Senior Product Designer will draw on his/her experience to build relationships and maximize the quality of his/her individual output. This role will report to the Sr. UX Manager.
The ideal candidate will have a customer-first mentality as well as grounding in design thinking as a way to rethink our business. A deep understanding of customer research, knowledge gathering, ideation, prototyping, design process and concept visualization/prototyping are vital for this role.
This position is based remotely, however our preference would be to have someone based in one of the following regions: Bellingham, WA; Seattle, WA; Foster City, CA

Responsibilities

  • Own, manage and update the Conversica Design System.
  • Collaborate with product management, business stakeholders and front-end engineering to define best-in-class customer, partner and developer experiences for key Conversica initiatives.
  • Lead and own end-to-end design process of product features and iterations, drive design requirements.
  • Independently identify opportunities where research can inspire, optimize, or evaluate the design.
  • Structure customer research in partnership with the Product Management team.
  • Develop insight-driven design with a clear POV to make strong recommendations.
  • Deliver design solutions that drive competitiveness.
  • Champion design thinking philosophy throughout the organization.

Qualifications

  • 3 or more years’ experience as a Product, UX or Visual Designer, preferably with a background in B2B and/or SaaS.
  • Strong portfolio of end-to-end design projects that demonstrate thoughtful, simple solutions to complex UX problems.
  • Proficient in Figma.
  • Demonstrated ability to conceptualize, manage, prioritize, and deliver multiple projects.
  • Demonstrated ability to translate product and business requirements or wireframes into exceptional product user interfaces and user experiences.
  • Able to successfully manage multiple situations and competing priorities.
  • Strong interpersonal and group communication skills, both verbal and written.
  • Collaborative disposition, capable of working cross functionally and building strong relationships.
  • Self-motivation, proactivity, and flexibility.
  • An interest in MLUX and HCI in the AI era is a plus.
  • Knowledge of HTML/CSS, JavaScript, React, etc. is a plus.
  • Experience with Agile development and SDLC, including Jira, Confluence, and Aha! is a plus
  • Education: A BA/BS degree in a Design-oriented discipline is preferable but not necessary.
Conversica is an equal opportunity employer and values diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.
Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Conversica does not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or company that does not have a signed agreement with Conversica.

Meet Conversica

Conversica is the pioneer and leading provider of Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale. Conversica Intelligent Virtual Assistants are AI-powered, SaaS-based software applications that serve as virtual team members and autonomously engage contacts, prospects, customers, or partners in personalized human-like, two-way interactions to drive towards the next best action across the customer revenue lifecycle; whether that’s scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.
Reaching out to over 100 million people on behalf of thousands of companies, Conversica Intelligent Virtual Assistants are built on a proven and patented intelligent automation platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages.
Winning multiple awards including Inc. 5000 fastest growing companies and recognized by Gartner as a Cool Vendor, Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, California in Silicon Valley with additional US offices in Seattle and Bellingham, Washington.
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