Women Impact Tech

Support Engineer

    Remote

Full Time
Remote

Description

DexCare is seeking a Support Engineer who will serve as part support, part engineer, and part educator. Someone who will help us to build out the tools and processes needed to provide superior support to our live customers.

Key responsibilities:

  • Work at the intersection of support, engineering, and education
  • Work at the intersection of support, engineering, and education
  • Contribute to internal and external documentation
  • Effectively triage, investigate, diagnose, escalate, and solve customer tickets, routing to engineering as appropriate
  • Become a product expert

Key qualifications:

  • High degree of comfort troubleshooting problems based in code
  • Clear and empathetic writing style
  • Effective communicator and collaborator across internal teams and customers
  • 4-5 years technical work experience
  • Experienced working with ticketing tools and documenting support processes

Why DexCare?

  • Mission-driven culture and flow
  • Being a part of our incredible talented and diverse team
  • Innovative product solution for proven, ongoing, and exponential current customer need
  • Interesting roles and experience opportunities
  • We are an early-stage company, not a start-up. Providence Health Care spun us out to enable other health care networks to access and benefit from our products, services, and future work.
  • We will recognize and reward your impact and results
  • Customer and revenue traction with large multi-year cloud software via signed licensing contacts
  • Venture-backed (Series B stage)

DexCare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. DexCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. DexCare provides reasonable accommodation to all applicants who require such accommodation to apply for the position or to perform the essential functions of the job.

Meet DexCare

Who is DexCare?

DexCare, Inc. is a data-driven intelligence company focused on improving healthcare access for everyone. DexCare was incubated at Providence, one of the nation’s largest and most innovative health systems with over 50 hospitals across the Western United States.

DexCare is led by a mission-driven team experienced in building successful, innovative and transformative solutions to our customers biggest problems. We’ve built digital health companies from the ground up and worked in some of the world’s largest data, cloud platforms, healthcare companies and provider organizations in the world. We are backed by leading investors, including Kaiser Permanente, Providence Ventures, Mass General Brigham, Transformation Capital, Define Ventures, Frist Cressey Ventures and SpringRock Ventures.

What is DexCare?

DexCare’s core offering is a Platform-as-a-Service (PaaS) that intelligently orchestrates health system capacity and digital demand across all lines of care.  In a complex and vast sea of virtual point solutions, DexCare is the operating system that makes it all work. DexCare’s data-driven intelligence engine allocates, flexes and optimizes resources to best meet both consumer demand and health system business goals—expanding the reach of health system service lines into a new, digital and on-demand consumer arena.  The platform attracts and caters to consumers by providing a fully-digitized, unified experience that routes consumers to the best care options while leveraging existing EMR, caregiver and brand investments. DexCare enables leading health systems across the U.S. to attract 30% more new patients, capture 5x downstream revenue, generate over 20% per patient encounter in costs savings, and deliver a net promotor satisfaction score greater than 90. Discover more at www.dexcarehealth.com.

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