Women Impact Tech

Production Enablement Engineer -Java/.Net

    Remote

Full Time
Remote

Job Summary

Are you looking to apply your skills in problem-solving? Do you have the vision and talent to come up with creative, proactive solutions? We are looking for an individual contributor to join our Farmers’ Infrastructure Shared Services – Application Operations team, focusing on support activities for agent, customer, and employee-facing applications in the Personal Lines line of business. We’re looking for people who have experience managing business services and bridging the gap between applications and infrastructure, keeping the business services running optimally and manage the full lifecycle of new functionality and fixes in the Production environment.

The Production Enablement Engineer role will:

  • Support ITIL processes and makes sure to enforce and abide by them (Change, Incident, Problem & Request)
  • Be involved in Production Incidents and service restoration. Address and resolve problems encountered by users, whether they require a quick fix or a major collaborative effort across various departments. This includes providing clear, regular status updates and metrics for ongoing issues.
  • Support and review ticket intake process, timely execution, and closure.
  • Proactively identify operational issues/trends, analyze, and recommend service improvement plans with the possible solutions obtained from technical teams for department or business unit
  • Pro-actively identify operational issues and trends.
  • Drive all problems towards root cause identification and permanent fix
  • Work with Application Development Teams to prioritize pending defects by highlighting the business operations, customer, and agent impacts
  • Partner with Application Development Teams to support release and infrastructure related maintenance/implementations
  • Analyze and make recommendations for system backup, security, balancing & controls

The Production Enablement Engineer role will:

  • Review monitoring dashboards to check the application health, continually analyzing Incident trends to identify root causes that will help reduce Mean Time to Restore (MTTR)
  • Identify and address performance monitoring gaps
  • Improve impact analysis capabilities – Update Splunk based dashboard for the Claims applications that captures key metrics/trends.
  • Review and suggest updates for runbooks
  • Participate in Disaster Recovery drill
  • Coordinate and participate in Audits
  • Work on-call basis to support scheduled activities (including some weekends) and Production Incidents.

What you'll accomplish:

  • Improve intellectual property - create knowledge articles to build up the IP/capabilities of both the Operations Team.
  • Identify and implement process improvements.
  • Acquire subject matter knowledge on supported applications and architecture
  • Establish relationships with various departments and external suppliers

Education Requirements

  • Bachelor’s degree preferred or equivalent, relevant experience.

Experience Requirements

  • Minimum degree requirement: Bachelor’s degree
  • Minimum years of work experience: 5 years
  • 3+ years’ experience with Java and .Net based applications support
  • Experience in using Distributed application profiler for debugging and performance tuning.
  • Prior experience with Distributed application data models and able to write SQL queries
  • Version control tools experience such as GIT
  • Experience using Monitoring tools such as Splunk and AppDynamics
  • Good understanding of Filenet, IBM Datacap and equivalent Document Management systems
  • Good understanding of JBoss, MQ, Oracle, DB2 and MuleSoft

You’ll thrive if you have:

  • Strong analytical, verbal, and written communication skills.
  • Excellent problem-solving skills
  • Quick learner, self-starter, organized, and detail oriented.
  • Ability to identify and appropriately escalate issues/risk to management for direction
  • Seek to influence others directly and indirectly. Coordinate and partner with other divisions across the organization. Serves as trusted advisor to others
  • Act proactively and show persistence. Anticipates near term opportunities while foreseeing long term opportunities.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location
  • CO Only: The pay range for this job being performed in CO would be $90k –$120k DOE and other factors. The role is Virtual.
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/

Meet Farmers Insurance

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