Women Impact Tech

Service Desk Manager

    Denver, CO

Full Time

The Role

Salary Range:$80,000.00 Annually Onwards

Sasaki is an international design firm headquartered in Boston. We are a growing IT team looking for a talented individual to join the firm’s new office in Denver. We are seeking a hands on Service Desk Manager to oversee a small team in providing exemplary technical support to our designers.

If you think you can add something special to our team, we would love to hear from you.

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5afb7f9f-29bb-4899-bdad-a3bdaef5c12c&ccId=19000101_000001&type=MP&lang=en_US

  • Managing and supporting a team of service desk technicians and consultants
  • Training, supporting and leading the firm's service desk team
  • Monitoring our service desk system and serve as a point of contact for colleagues seeking technical assistance both in-person and remote
  • Troubleshooting and resolving technical issues
  • Implementing and maintaining user-friendly documentation
  • Managing escalations and ensuring any issues are resolved in a timely manner
  • Monitoring team performance and developing metrics and feedback reports for management
  • Ensuring service level agreements and continuous improvements
  • Making recommendations to improve operational efficiency

Job Requirements:

  • Bachelor's degree in computer science, information technology, or a related field.
  • At least two years of experience as a Service Desk Manager or in a technical support role.
  • ITIL certification preferred
  • Strong technical background
  • Excellent analytical and troubleshooting skills.
  • Ability to work under pressure
  • Excellent leadership and people management skills
  • Experience with virtual desktops environments, software deployments, and both remote and in-person support strongly preferred
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
  • Demonstrated written and oral communication skills and an ability to communicate with employees at all levels of the organization
  • Interested in contributing to a team-oriented, collaborative and innovative environment

Meet Sasaki

Sasaki is a 300-person, world-class planning and design firm with a dynamic creative culture and a reputation and body of work that spans sixty-five years. Our IT team and infrastructure are as dynamic as our design work. We look for teammates who are excited to engage fully from the get-go. The most successful candidates understand how to deliver a high level of customer service with empathy, flexibility, attention to detail, organization and time management skills.

Apply