Our Technical Account Management team supports Starburst customers from the moment of “signing up with Starburst” to utilizing Starburst to gather critical insights. Our Technical Account managers are the first point of contact for our customer teams; they deeply understand why customers are using Starburst and are proactive problem-solvers to help share best practices for how to get the most value from our product, ultimately contributing to retention and growth across a portfolio of accounts. In this role, we’re looking for people who have knowledge in two key areas: big data and nurturing customer accounts.
Oversee a portfolio of customers, ensuring they see the best value from Starburst’s products and services and building customer relationships
Deeply understand customers’ goals to develop account plans in partnership with the Sales team and through relationships with executive level teams
Drive action plans and create strategies that enable customers to utilize the Starburst Enterprise Platform
Proactively identify customer problems and track technical needs
Guide customers with industry best practices and direction on how to maximize impact of Starburst Enterprise within their organizations
Be the voice of the customer within Starburst: Elevate key themes and trends in customer needs
Collaborate with the Sales team to both renew our existing customers and grow their work with us
Starburst Enterprise encompasses a wide range of technologies, and most important is the desire and ability to learn. Familiarity with some of these platforms and technologies will help you hit the ground running, but we will also support you in growing your knowledge in these areas.
Big Data (Hadoop, Data lakes, Spark)
Docker and Kubernetes
Cloud technologies (AWS, Azure, GCP)
Databases and Data warehouses
Authentication (LDAP, Kerberos)
Languages: Java, Bash, Python, SQL
At Starburst, we’re constantly striving towards building a place where people come first by creating an environment of transparency, honesty, and respect. We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, access to quality and affordable insurance, and flexible and generous paid time off to start a family, travel, or just relax!
Headquartered in Boston, MA with offices in Warsaw, London, Palo Alto and Tel Aviv and employees across Europe and the Americas, we are committed to hiring where the talent is.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Starburst is the analytics engine for all your data. We provide the fastest, most efficient analytics engine for your data warehouse, data lake, or data mesh. We’re on a mission to free our customers to see the invisible and achieve the impossible. We unlock the value of distributed data by making it fast and easy to access, no matter where it lives. Starburst queries data across any database, making it instantly actionable for data-driven organizations. With Starburst, teams can lower the total cost of their infrastructure and analytics investments, prevent vendor lock-in, and use the existing tools that work for their business. Today more than 150 leading organizations trust us to make better decisions faster.
Though Starburst has achieved a unicorn status and raised $414M in venture funding from top investors, we were founded in a rather unusual way with customers and revenue from the very beginning! We operate globally in 10 countries and are proud to be named a Best Place to Work. Come join our team of All-Stars!